Returns/Policy1. If, after receiving the goods, the customer finds damage caused during delivery, he should contact us to solve the problem. We advise against sending us anything without first contacting us.
2. If the product defect is a manufacturing defect, please contact us in order to make sure that the defect is in fact a manufacturing defect and to arrange further procedure.
3. The store does not accept any parcels sent COD (cash on delivery).
4. The costs related to the return of goods damaged during shipment or sent incorrectly, the store returns immediately after receiving the shipment, considering and accepting the complaint. The returned goods must be accompanied by an invoice and information about the product defect. All complaints are considered within 5 working days of their receipt at the latest.
5. The damaged product will be replaced with another, full-value product, and if it is no longer possible (for example, due to exhaustion of the stock), the store will refund the buyer the equivalent of the product price or will offer other goods available in the store to choose from.
6. If the goods received by you do not match the order, please contact us by e-mail - we will try to solve this problem as soon as possible.